Britton Creative Co. | How to Talk to Your Angriest Customers
2004
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How to Talk to Your Angriest Customers

Harsh words are not always indicative of insight. Complaints are not always a sign that something is wrong. Be that as it may, great feedback can be buried within the vitriol—give credence to every message.

Oftentimes, a negative experience can be salvaged and turned into an opportunity. Being able to assess and address customer complaints is key to making this happen.

[button color=”red” size=”small” link=”http://cedricbritton.com/how-to-talk-to-your-angriest-customers/” target=”blank” ]Read the full article here.[/button]